Dental Tribune China
A recent survey has shown that half of the dentists who participated have developed a pessimistic attitude about the future and that some of them have experienced verbal or physical abuse from patients or patients’ relatives during the COVID-19 pandemic. (Image: zimmytws/Shutterstock)

New survey highlights dentists’ pessimism about the future

By Dental Tribune International
November 09, 2020

LONDON, UK: There is a growing body of evidence indicating declining well-being among dentists worldwide. This was confirmed by a recent survey conducted by Dental Protection which found that half of the UK dentists who participated in the study were experiencing difficulty in coping with the uncertainty brought about by the COVID-19 pandemic and that they had adopted negative mental attitudes towards the future.

The survey included approximately 500 dental professionals, 60% of whom stated that they were greatly concerned for the health of their family and that this, in turn, had affected their mental well-being. Additionally, 58% of the participants were worried about their loss of earnings, and half of the respondents found it difficult to adapt to new policies and updated guidance on infection prevention and control, including the existing restrictions on dental appointments.

The results have revealed another emerging problem: patients’ aggression towards dentists. The findings may indicate that patients are frustrated with deferred appointments and lengthy waiting times for scheduling new appointments, and the survey reported that 33% of the dentists had experienced verbal or physical abuse from patients or patients’ relatives. A further 5% of the participants said that they had also experienced verbal abuse outside of the surgery.

“People are very angry in general, short-tempered and impatient. They lack understanding of the protocols we have to follow. It is very draining,” one of the participants commented.

One of the dentists also stated that he often received verbal abuse in nearby shops from upset patients. Another reported routine verbal abuse from patients of practices not yet open who demanded out-of-hours treatment and from patients not registered with any practice.

“Dental professionals have faced a range of challenges throughout this pandemic, and many have returned to practice in equally challenging circumstances”
— Dr Raj Rattan, Dental Protection

Commenting on the issue, Dental Director at Dental Protection Dr Raj Rattan noted: “Dental professionals have faced a range of challenges throughout this pandemic, and many have returned to practice in equally challenging circumstances—working in different ways, adapting to additional PPE [personal protective equipment], worrying about their health and that of their families, staff and patients, and facing a backlog of patients with outstanding treatment due to the unavoidable delays in recent months.”

“Many dentists have also expressed their frustration about guidance which they believe is unsupported by a strong evidence base. In particular, they have commented that guidelines are not always easy to decipher and adhere to and are having an adverse impact on the operating capacity of the practices. The design, capacity and internal configurations have meant that some practices have been more impacted than others.”

Rattan stated that the organisation has recently started hearing about patient complaints and that the survey has helped to highlight patient anger towards dentists and the dental team. According to him, appointment deferrals have only made matters worse, since patients who are in pain or discomfort may grow less tolerant of uncertainty. However, Rattan noted that delays in appointments also frustrate clinicians who do not have the power to help their patients, as they have to follow certain regulations.

Rattan encouraged members who are experiencing stress related to work to use the free counselling service offered by Dental Protection. Other resources to promote well-being, including apps, podcasts and webinars, can be found at

Editorial note: Dental Tribune International has recently published two articles on the topic. The first one discussed dental professionals’ mental health during the COVID-19 pandemic, whereas the second one offered guidance on lightening the load of COVID-19 and associated stress factors in the dental office.

  1. Rashmin Vaja says:

    My wife sangeeta is admitted in bkc covid centre at phase 2 , CKD.
    JUST NOW I got her rt CPR report is positive.
    ORF 1ad gen is 23.4

    N gene is 25.62
    I am very frightened. Please explain me what is condition of patient. Is she out of danger.

  2. Harish chander says:

    E gene Ct value 25.14 and RdRp gene Ct value 26.96 with Positive result. I am 52years old male. I have no any type problem with my body. Now I what to do for Negative. Is it high or low risk. Please guide me. Thanks.

  3. Harishchander says:

    E gene Ct value 25.14
    RdRp gene Ct Value 26.96
    With result Positive
    Now i have no any type problem with my body.what I do for Negative report. Is it high or low risk. Please guide me

  4. Juan Fausto Tapia says:

    Efectivamente, utilizar instrumental o productos falsificados conlleva a poner en peligro la salud del paciente y pone en riesgo el trabajo del profesional al manipular elementos que no están confeccionados con los estándares requeridos.

  5. Juana Patricia Zavala Matulic says:

    Son muy buenos productos, lamentablemente compre falsificados en Chile, en Dental Laval, hace 5 años atrás, nunca más les compré nada

  6. Simcha Grieve says:

    I have TMJ issues due to a no longer anatomically correct jaw as a result of the unnecessary removal of my fully erupted wisdom teeth. I’ll be glad to have a conversation about regrowing my wisdom teeth in whatever capacity that could be possible. Having my wisdom teeth back would improve my life a great great day.

  7. Usha Bisht says:

    On 5th Nov,2020 tested with Covid Positive with ct 19 and now on 21st again tested with Covid Positive with ct 30. Now, when I have to test again for negative

  8. vidya audri utamy says:

    may i get these PDF journal, please ?

  9. Pankajkumar omprakash gujarati says:

    N gene(ct value)15
    ORF 1ab(ct value)15
    S gene(ct value). 16
    My report pls tell me law or high virus

  10. Pankajkumar omprakash gujarati says:

    N gene(ct value)15
    ORF 1ab(ct value)15
    S gene(ct value). 16
    It is low or strong

Leave a Reply

Your email address will not be published. Required fields are marked *

Latest Issues

DT China No. 3, 2020

Open PDF Open E-paper All E-papers

© 2020 - All rights reserved - Dental Tribune International